Refund Policy

30-Day Money-Back Guarantee

30-Day Unconditional Money-Back Guarantee

We stand behind the quality of our products. If you're not completely satisfied with your purchase, you can request a full refund within 30 days of purchase—no questions asked.

Effective Date: January 1, 2025

1. 30-Day Unconditional Refund

We offer a 30-day unconditional money-back guarantee on all our products. If you are not satisfied with your purchase for any reason, you can request a full refund within 30 days from the date of purchase. No questions asked, no hassle.

2. How to Request a Refund

To request a refund, please follow these simple steps:

  1. Contact our support team via email at support@xlwings.net
  2. Include your order number and the email address used for purchase
  3. Briefly mention your reason for the refund (optional but helps us improve)
  4. We will process your refund within 3-5 business days

3. Refund Processing Time

Once your refund request is approved:

  • Refunds are processed within 3-5 business days
  • The refund will be issued to the original payment method
  • Depending on your financial institution, it may take an additional 5-10 business days for the funds to appear in your account
  • You will receive an email confirmation once the refund has been processed

4. What Happens After Refund

After your refund is processed, access to the purchased digital products will be revoked. Please ensure you have removed any downloaded materials from your devices.

5. Exceptions

Our 30-day refund policy applies to all purchases with the following exceptions:

  • Refund requests made after 30 days from the purchase date
  • Products purchased through unauthorized third-party sellers
  • Suspected fraudulent or abusive refund requests

6. Multiple Purchases

If you have purchased multiple products, you can request a refund for individual products or all products within the 30-day period. Each product's refund eligibility is determined by its individual purchase date.

7. Currency and Exchange Rates

Refunds will be issued in the same currency as the original purchase. If exchange rates have changed, the refunded amount may differ slightly from what you originally paid due to currency conversion rates and fees imposed by payment processors or banks.

8. Contact Support

If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact our support team. We're here to help ensure your complete satisfaction.